Terms, Conditions, Return & Refund Policy

Prices

All prices shown are GST inclusive

Complaints

If you have any problems with our products or service, do not hesitate to get in touch with complaints@fatplants.com.au

Refunds & Exchange of Goods

Due to the fact that our plants are old and rare, it is not possible to exchange or trade plants.

For a change of mind, refunds are at the discretion of FatPlants

Cases, where plants die within 14 days of purchase, are subject to review by the staff of FatPlants to determine the cause and are replaced/refunded where found to be defective. Plants killed by incorrect handling or treatment by the customer will not be replaced or refunded.

You are entitled to a refund under Australian law if the goods or service we rendered to you were not as promised or described. For example, if we are unable to provide the plant variety you purchased, you are entitled to a refund if you are not happy with a substitute plant. Return of goods in the original condition will be required to obtain a refund.

Do not plant out plants or neglect them if you intend to seek a refund or exchange. The condition of a refund or exchange is that the goods are returned in their original condition.

Delivery Timeframes

Due to size and weight of our plants, collection is recommended or arranged by purchaser; delivery can be organised  on a per order basis.

By placing an order through FatPlants, you agree to be bound by our terms and conditions.